City of Wonder - Conditions of Entry, Risk Waiver & Indemnity
Effective Date: 14 October 2025
City of Wonder, operated by Kid Wonder Pty Ltd (ABN 11 658 291 788) (“City of Wonder”, “we”, “us”, or “our”), is committed to providing a safe, engaging, and inspiring experience for all visitors. By purchasing a ticket or entering any City of Wonder venue, event, or activation space (“Premises”), you agree to comply with the following Conditions of Entry, Risk Waiver, and Indemnity. Your cooperation ensures a safe and enjoyable experience for all guests.
1. Definitions
“Premises” refers to any physical location, event, exhibition, installation, or temporary pop-up owned, operated, managed, or controlled by City of Wonder or Kid Wonder Pty Ltd. “Children” refers to persons under 18 years of age. “Guests” or “you” refers to any person entering or participating in City of Wonder activities or visiting the Premises. “Activities” refers to all interactive, creative, educational, entertainment, and play-based experiences offered by City of Wonder. Where City of Wonder operates within an existing establishment or shared venue, guests must also comply with the host venue’s conditions of entry.
2. Entry Conditions
By entering the Premises, you agree to conduct yourself responsibly, respectfully, and safely at all times; follow all posted signage and reasonable staff instructions; supervise Children; wear appropriate clothing and footwear; and comply with any safety or conduct policies. You must not engage in disruptive behaviour, use professional photography equipment without consent, bring or consume outside food or drink, smoke, bring animals (except service animals), or bring alcohol or illegal substances. City of Wonder reserves the right to refuse entry or remove guests for non-compliance. Tickets will not be refunded or exchanged unless required by law.
3. Photography, Videography & Media
Personal photography and videography are welcome provided they do not disrupt others or breach privacy. Guests must obtain consent before photographing Children not under their supervision, avoid sharing inappropriate content, and exclude identifying details when posting online. City of Wonder may capture images or recordings for marketing purposes; by entering, you consent to such use without compensation. To withdraw consent, contact info@kidwonder.com.
4. Risk Acknowledgement & Waiver
By attending a City of Wonder event or venue, you acknowledge and accept that participation in interactive, creative, or physical activities carries inherent risks. You voluntarily assume all such risks for yourself and for any children under your supervision. To the extent permitted by law, City of Wonder and its employees, contractors, and agents are not liable for any loss, injury, damage, or inconvenience arising from attendance or participation, including incidents caused by misuse of equipment, failure to follow instructions, or the actions of other guests. Parents and guardians are responsible for supervising Children and ensuring their safety at all times.
5. Indemnity
You agree to indemnify and hold harmless City of Wonder, Kid Wonder Pty Ltd, and their officers, employees, contractors, and agents from and against all claims, damages, losses, liabilities, costs, or expenses (including legal costs) arising from your breach of these Conditions, the conduct of children under your care, or any damage or injury caused by you or those under your supervision.
6. Limitation of Liability
To the maximum extent permitted by law, City of Wonder disclaims all liability for any indirect, consequential, incidental, or special loss or damage. Where liability cannot be excluded, it is limited to the replacement or cost of supplying the services again. Nothing in these Conditions limits rights under the Australian Consumer Law, including for death, personal injury, or major failure caused by negligence.
7. Personal Property
City of Wonder is not responsible for lost, stolen, or damaged personal belongings. Guests are advised to keep personal items secure at all times. Requests for CCTV review in the event of theft will be considered at management’s discretion and in accordance with privacy and law enforcement requirements.
8. Accessibility, Safety & Compliance
City of Wonder strives to maintain accessible and inclusive environments. Please inform staff of any accessibility needs before your visit. Guests must comply with safety procedures, emergency instructions, and evacuation directions at all times.
9. Updates to These Conditions
City of Wonder may update these Conditions periodically to reflect operational or legal changes. The latest version will be published at www.cityofwonder.com.au.
10. Governing Law
These Conditions are governed by the laws of New South Wales, Australia. If any part is invalid, the remaining provisions remain in full effect.
11. Contact Us
For any questions, concerns, or requests regarding these Conditions or our safety and privacy practices, please contact us at info@kidwonder.com or visit www.cityofwonder.com.au.
